Expiration Protection Guarantee (EPG)

​

Description

For a fee equivalent to 10% of the total quantity of products received (not the number of boxes purchased), customers can purchase our Expiration Protection Guarantee (EPG). The EPG provides peace of mind when purchasing products with expiration dates, ensuring that any intact expired product will be replaced with a non-expired one or receive a credit to purchase other products. (e.g. if a customer purchases a deal that includes "Buy 10 Get 10 Free", the total quantity of products received would be 20. The EPG fee would be calculated as 10% of 20, which is 2)

Terms and Conditions

1. Return Window: Expired products must be returned to our warehouse within 3 months after the expiration date.

2. Shipping and Handling: Customers are responsible for paying a $35 + tax shipping and handling fee for each shipment.

3. No Cash Value: This guarantee has no cash value and can only be redeemed for replacement products or store credit.

4. Product Eligibility: This guarantee only applies to products purchased with the EPG coverage.

5. Non-Transferable: This guarantee is non-transferable and only the original buyer can claim.

6. Intact Product Only: Only intact, unopened, and unused products will be accepted for return. Open boxes or partially used products will not be eligible.

7. Discretion of Seller: The seller reserves the right to offer either a replacement with a non-expired product or a store credit to purchase other products, at their discretion.

8. EPG Coverage Limitation: EPG coverage is only valid for the specific product and quantity purchased with the EPG coverage. It cannot be applied to the same product purchased without EPG coverage or from a different order.

9. We reserve the right to modify these terms and conditions at any time, with or without notice.

10. ​EPG Quantity Limitation: The EPG coverage is limited to a maximum quantity of 70% of the total order quantity.

11. Replacement Product Terms:

    • Replacement products will have a minimum of 150 days until expiration by discretion of seller.​

    • The EPG coverage will not be extended to the replacement products.

Remedies and Liabilities

1. Remedies: Our sole and exclusive liability, and customer's sole and exclusive remedy, for any breach of the EPG shall be limited to, at our option, replacement of the defective product or a store credit.

2. Liability Limitation: In no event shall we be liable for any damages, including but not limited to incidental, consequential, or punitive damages, arising out of or related to the EPG.

3. Disclaimer of Warranties: We disclaim any warranties, express or implied, related to the replacement product or store credit.

Governing Law and Dispute Resolution

1. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Miami, Florida, USA.

How to Claim

To claim under the EPG, please send an email to info@alyssagan.ca with the EPG File Number as the subject of the email, along with:

• Proof of expiration date

Our team will guide the customer through the return and replacement or store credit process.